Terms of service.
Terms & Conditions
1. The purchase of a Sleep Programme Consultation will be deemed as acceptance of the following terms and conditions.
2. The full fee for services is due on booking your Consultation with Silent Sleepers Sleep Consultancy.
3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
Less than 24 hours’ notice – no amount will be refunded
48 hours’ notice – 50% of full amount will be refunded
More than 72 hours’ notice – 100% will be refunded to the client
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, Silent Sleepers Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 7 days of the original booking time.
5. Silent Sleepers Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Silent Sleepers Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each programme granted by Silent Sleepers Sleep consultancy to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
7. Advice given by Silent Sleepers Sleep Consultancy is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Silent Sleepers Sleep Consultancy advise’s to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
9. If the Client’s child has an underlying health condition, Silent Sleepers Sleep Consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Silent Sleepers Sleep consultancy , the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. Silent Sleepers Sleep Consultancy is contactable at any time between 9am - 5.30pm by phone, email and WhatsApp and will answer all messages as soon as possible after receipt of the contact from the Client, all correspondence will be answered normally within 3 hours, notwithstanding personal circumstances or holidays.
12. Silent Sleepers Sleep Consultancy is willing to travel, on a case by case basis, this will be discussed with clients individually. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.
13. Silent Sleepers Sleep Consultancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Silent Sleepers Sleep Consultancy team.
14. Silent Sleepers Sleep Consultancy reserves the right to change the Terms & Conditions at any time.